返金ポリシー
Return & Refund Policy
Because every card is custom-printed and personalized to your order, we're unable to accept returns or exchanges for buyer's remorse, incorrect personalization details you submitted, or preference-based reasons. All sales are final except in cases of defect, damage, or fulfillment error.
Damages, Defects & Errors
Please inspect your order as soon as it arrives. If your cards are defective, damaged in transit, or don't match what you ordered, email us at hello@kutkaji.com with a photo of the issue within 15 days of delivery. We'll review and, if approved, issue a full refund.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Processing times after that depend on your bank or card issuer. If it's been more than 15 business days since we approved your refund and you still haven't received it, contact us at hello@kutkaji.com.
Personalized Items and the EU Right of Withdrawal
Because our cards are custom-made to your specifications, they're exempt from the standard EU 14-day cooling-off/right of withdrawal under EU consumer protection law, which excludes personalized and made-to-order goods. This policy applies once we begin shipping to the EU.
Questions
Reach us anytime at hello@kutkaji.com.